FAQ

How do I recharge my account?

• We support binding credit cards (supported card scheme include Visa, Mastercard, and UnionPay). After successfully binding a credit card, you can proceed to make a deposit (minimum deposit amount is 1 USD). Once the deposit is successful, your account balance will be credited with the corresponding amount, which can be used for subsequent transactions.

How do I request an invoice?

• The platform support online invoice applications.After the payment for the recharge order is completed, the platform will automatically issue an invoice. You can download the issued invoice in the Recharge Details (opens in a new tab) order list. If you have reserved an email address in the payment process or invoice information management, the platform will send the invoice to your email after it has been successfully issued.

How do I get customer support?

• If you encounter any issues during model invocation or platform usage, or have related requirements, please email us ([email protected]). We will process your feedback promptly and respond within 2 business days. Thank you for your understanding and support!

How do I get enterprise API products and pricing information?

• The enterprise API product has been released, and the quotation and rights description can be obtained by email ([email protected]). We will assign a dedicated account manager to contact you regarding potential business opportunities. We will process your feedback promptly and respond within 2 business days.

Are there dedicated products and services for enterprise customers?

• The enterprise-level API product has been released. For pricing and entitlements, please contact [email protected] via email.
• Kimi Assistant (opens in a new tab) now offers Kimi Business membership benefits for enterprises. For more information, please contact [email protected].

Are there exclusive collaborations for campuses?

We have launched the Kimi Campus Partnerships program. Kimi partners with schools and universities through long-term institutional collaborations, supporting faculty members in integrating Kimi into classroom teaching and course design to foster innovation. We also provide technical support and access to resources for student innovation projects, research initiatives, and campus organizations.

Through the Kimi Campus Partnership, institutions can more effectively explore how AI empowers education—enabling innovation at scale. For more information, please contact [email protected].